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Charge 3 horizontal lines on screen and pairing issues

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‎07-20-2022 09:09 - last edited on ‎07-25-2022 17:34 by Fitbit Moderator

‎07-20-2022 09:09 - last edited on ‎07-25-2022 17:34 by Fitbit Moderator

My Charge 3, after charging, started to show white horizontal lines on the display, and after restarting more lines started to appear. Since then, I have not been able to successfully pair to either the desktop or android app. I have followed all troubleshooting tips I could find such as soft and hard resets, factory resets, app uninstalls and reinstalls, and Bluetooth disconnects and reconnects. If there is a troubleshooting technique that I haven't seen yet, could someone let me know? 

 

Moderator edit: all-caps

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‎07-25-2022 17:33

‎07-25-2022 17:33

Welcome to the Fitbit Community, @SeasonHayne.

 

Thank you for informing us about the display issues you experienced with your Fitbit Charge 3 and for the troubleshooting steps you’ve performed.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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