Charge 3 horizontal lines on the screen

[MNiRiain1]

Hi,

I have a Fitbit Charge 3. Black lines appearing horizontally on my screen. I have done what has been suggested on other posts and it hasn't fixed it.

Could you offer some assistance re same please?

Kind Regards

Michelle

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MNiRiain1, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen behavior and for taking the time to troubleshoot it prior to posting here.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

[MNiRiain1]

Hi,

I have tried all recommendations ie change clock and reboot and it still has the lines on the face of it.

Thanks

[MarreFitbit]

Hi there @MNiRiain1, thanks for getting back. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.