Charge 3 inaccurate information

[DisappointedVa]

This isn’t just a Day Savings issue. For the last two weeks, my Charge 3 has been recording inaccurate data.

It will track my exercise poorly, although I think that’s more of a GPS issue, or tell me that I’ve met my hourly step goal, only to record it in the log as unmet. Just thought the developers should know about this bug.

Has there been a recent automatic update that may have messed with the accuracy of recorded data?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @DisappointedVa.

Thanks for the information provided. Can you please be more specific about the problem you are having? Or tell me which is the information that isn't being recorded properly? In the meantime, you can check the help article: How accurate are Fitbit devices?.

I hope to hear from you soon. 🙂

[DisappointedVa]

The tracker has been saying that I'm meeting my hourly step goals, but then when I sync it with the app, the app records one or two hourly goals as unmet.  I hope that helps, Alejandra.

[DisappointedVa]

My Charge 3 is still telling me that I’m meeting my hourly step goals, but failing to log them on the app. I know it sounds petty, but counting steps is the essential function of the FitBit.  It has been months since I reported this problem, and I’ve seen no effort at resolution.

[DisappointedVa]

Now it has stopped syncing my hourly step goals period.  I guess I will delete that function from my FitBit, as it has become completely worthless.