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Charge 3 inaccurate run tracking

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‎03-21-2019 13:51 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

‎03-21-2019 13:51 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

I had a Charge 2 and it was great until the accuracy of my runs started failing. My boyfriend upgraded me in November to the Charge 3 and problem solved, I figured it was that my other watch was just getting older as electronics all do.

 

However now after 4 months the runs are inaccurate once again. This is ridiculous. I ran a straight out and back trail run and the has me looping all over the place. Absolutely useless device if this is unfixable.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎03-22-2019 06:48

‎03-22-2019 06:48

A warm welcome to the Community @Toadstoolove.

 

I will be glad to help you out with your running information. Have you checked if your stride length information is correct? If you haven't, I recommend following the instructions provided in the help article How do I measure and adjust stride length for my Fitbit device?. Also you can try to restart your Charge 3.

 

After these steps, test your unit and let me know the outcome. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-31-2020 21:43

In response to AlejandraFitbit

‎08-31-2020 21:43

You know why the user didn't reply, I hope. Stride length has nothing to do with gps performance, and we all know to restart the tracker when something goes wrong. I have a similar ( not same) issue with my charge 3 now, and I sincerely hope I do not get a lame response like this if/when I open an issue. 

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