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Charge 3 information inaccurate

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‎04-21-2020 10:35 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-21-2020 10:35 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

Can anybody suggest what to do to get a response/refund? I have exchanged 60+ emails regarding intermittent failure of Bluetooth, step tracking 5000 steps is less than a mile, next day 390 steps is 19 of a mile when distance was only 2 trips to toilet probably 100 feet. Does anybody listen or care?

 

 

Moderator edit: subject for clarity

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‎05-03-2020 11:32

‎05-03-2020 11:32

It's great to see you around, @Procter101.

 

I understand how are you feeling and apologize for the delay in response. Since you already have a case with our support team, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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