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Charge 3 information isn't matching

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‎05-16-2020 12:08 - last edited on ‎09-24-2020 09:23 by Moderator Alum

‎05-16-2020 12:08 - last edited on ‎09-24-2020 09:23 by Moderator Alum

I noticed this morning that all my stats from yesterday are off. The steps are 2000 short, the mileage is a mile short and the calorie burn and active minutes are wrong.  When I go deeper into the steps (tap on steps and then on the graph to get more detailed info) the info is correct though. This is throwing off my weekly numbers as well as numbers need for health insurance. Anyone else having this issue? How can I fix it?

 

 

Moderator Edit: Clarified subject

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‎09-24-2020 09:25 - last edited on ‎11-06-2025 09:06 by Fitbit Moderator

‎09-24-2020 09:25 - last edited on ‎11-06-2025 09:06 by Fitbit Moderator

Welcome to the Community, @malbers75.

Are you making sure that your Charge 3 is syncing properly? If this is a syncing issue, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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