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Charge 3 is constantly vibrating

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‎02-23-2021 04:05 - last edited on ‎02-24-2021 03:35 by Fitbit Moderator

‎02-23-2021 04:05 - last edited on ‎02-24-2021 03:35 by Fitbit Moderator

Hello can you help me? My Fitbit Charge 3 has a mind if it’s own. When charging smiley face then constantly vibrates, when fully charged the battery is lasting 30 minutes and it’s triple screen. With no touch movements. 

 

 

Moderator edit: subject for clarity

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‎02-23-2021 04:50

‎02-23-2021 04:50

Hello @Gina-Beana and welcome to the Help forums.  You can contact Support using the phone app by tapping on your profile picture > scroll down to Help & Support > Contact Customer Support.  If you prefer a web browser, use this link: https://myhelp.fitbit.com/s/support?language=en_US 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎02-24-2021 03:34

In response to LZeeW

‎02-24-2021 03:34

Hello @Gina-Beana, welcome to the community forums! @LZeeW, it's great to see you around and thanks for your great input! 

 

@Gina-Beana, I was informed by our Support Team that you have reached out to them. They said they have sent a follow up email and they will be waiting for your response so they can continue working on your case. Also, if you have additional questions or inquiries, please make sure to let them know so they will be glad to provide you with information. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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