07-05-2021
11:20
- last edited on
07-06-2021
18:55
by
WilsonFitbit
07-05-2021
11:20
- last edited on
07-06-2021
18:55
by
WilsonFitbit
During the past week, my Charge 3 has been experiencing excessive battery usage. Typically exhaust charge in about 5 hours if not in active use and 1.5 hours walking.
What steps are necessary to correct this?
Moderator edit: subject for clarity
07-06-2021 19:01
07-06-2021 19:01
Hello @Scrim. Welcome to the community forums!
Thank you for the detailed information. At this time, I'd recommend performing a restart to your Charge 3 by doing the steps provided in this help article: How do I restart my Fitbit device?
I also want to mention that the battery life of your Charge 3 can be affected by several factors; nevertheless, I recommend taking a look at these tips to learn about how to extend the battery life of your Charge 3: Can I extend my Fitbit device's battery life?
If those tips don't help, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected.
Hope this helps.