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Charge 3 is experiencing issues

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‎05-05-2021 02:03 - last edited on ‎05-05-2021 05:11 by Fitbit Moderator

‎05-05-2021 02:03 - last edited on ‎05-05-2021 05:11 by Fitbit Moderator

This is my third charge 3, having been replaced twice by Fitbit themselves after my original device stopped working a couple of months after I bought it. They refused the refund me at the time but offered a replacement. I’m now on my third device from Fitbit and after a couple of months use it has started to muck up.


what’s wrong:

 

1. After doing 4000 steps, I made sure to refresh the device in the app and there was no problem, the 4000 steps were recorded and everything was fine, half an hour later I refreshed the device again ready to do some more step counts only the step count refreshed as only around 2500 steps!!! Was absolutely furious and have since noticed this isn’t the first time this has happened!!!!! 

2. Battery not charging but draining? I was charging my charge 3, it hit 100%, after doing my nightly refresh in the app (just minutes after it was ‘fully charged’) the battery percentage was only at 25%!!!!! It had been plugged in for 4 hours! 

3. the screen keeps freezing. Also while it freezes the device DOESNT record anything and can be frozen for 30 minutes at most! 

4. Device seems to randomly do things on its own, almost like a glitch and will set timers and turn off vibrate without me knowing.

 

5. The device will suddenly go blank for up to 15 minutes at a time and nothing will turn it back on (even with a full battery)

 

as this is my third device I have tried all previous Fitbit  technicians reboots, restarts and any advise they have given to try and sort this problem out. I’m really at the end of my tether! 

 

 

Moderator edit: subject for clarity

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‎05-05-2021 05:18

‎05-05-2021 05:18

Hello @JKC1996. Welcome to the community forums. 

 

I'm very sorry to hear about your experience and thank you so much for following some troubleshooting steps and for taking the time to provide your feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

 

On a side note, since you have followed some of the troubleshooting steps, my best recommendation is that you please reach out to our Support Team for further assistance. Please make sure to explain the situation and the troubleshooting steps you've performed, this way they can assist you from there. 

 

Note that you can contact them through chat or over the phone. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer