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Charge 3 is not charging and syncing

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‎06-16-2021 14:57 - last edited on ‎06-17-2021 04:15 by Fitbit Moderator

‎06-16-2021 14:57 - last edited on ‎06-17-2021 04:15 by Fitbit Moderator

My Charge 3 has stopped syncing and charging and I have been denied access to the support page. What's going on? I have had my Charge 3 for 3 years and I'm lost without it!!

 

 

 

Moderator edit: subject for clarity/format

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‎06-17-2021 04:18

‎06-17-2021 04:18

Hello @Ktpie. Welcome to the community forums. 

 

I'm sorry for the inconvenience and thank you very much for the detailed information and for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

 

At this time, I was able to see that you reached out to our Support Team over the phone and they were able to provide assistance and information. If you still require further assistance or if you still have questions about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you.  

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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