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Charge 3 is not starting up

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‎10-21-2020 13:32 - last edited on ‎10-22-2020 11:24 by

‎10-21-2020 13:32 - last edited on ‎10-22-2020 11:24 by

Charge 3 not starting up. It only vibrates when plugged in to charger and side button pressed. Have also tried 8 and 15 seconds tricks but yet no success.

Also cannot connect to Mobile App unless charge 3 is up and running.

No green flashy lights on back of charge 3.

 

 

Moderator edit: subject for clarity 

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‎10-22-2020 11:24

‎10-22-2020 11:24

Welcome to the Fitbit Community, @MayurS.

 

I am sorry to hear your Charge 3 tracker is not starting up. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend following the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

 

Let me know how it goes. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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