Charge 3 is not syncing

[Esmi73]

My charge 3 last synced on 10 May.  It has not recorded anything else since then. My Charge 3 previously did this and was sent back for repair. It came back working and uploaded info quicker than ever. Over the last few weeks its taken longer but now its totally stopped again.  I was going to upgrade but am now thinking not too as it seems to be a regular thing going by other peoples posts.  I have reset my fitbit. Reset my phone. Took off the app and reinstalled but now I can't get past the Bluetooth section and it won't pick up my watch at all.  Is there anything else I can do or is it dead again?

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Esmi73. Welcome to the community forums. 

I'm very sorry for the experience and thank you for taking the time to provide detailed information and for the troubleshooting steps you've performed. I'd like to let you know that the syncing process between your Fitbit device and your phone, tablet or iPad can be affected by some factors. 

One of those factors is if other devices are nearby, if that is the case then turn off Bluetooth on those devices or take them to another room. This way there won't be any interference. Also, please make sure that your Charge 3 is still paired to your Fitbit account, if you removed it, I recommend following the steps below and set up the device one more time: 

*On your phone, tap Settings > Bluetooth > the information icon > next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

After that, please make sure that you've followed all of the steps provided in this link. 

Hope this helps. 

[Esmi73]

I have done all of the above and it connects to my charge 3 gives me a code but that is as far as it will go. it will not link to my account and taking longer than usual, but it did it before and was sent back for repair so its obviously broke again!

[WilsonFitbit]

@Esmi73 Thank you for your reply and for following the suggested troubleshooting steps. 

Since this inconvenience has persisted, I believe the best way to get further assistance is to contact our Support Team. Note that you can contact them through chat or over the phone and you can click here to get connected. 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way my team can continue assisting you from there. 

See you around.