help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 3 just got broken.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2021 16:36 - last edited on ‎05-19-2021 17:49 by Fitbit Moderator

‎05-19-2021 16:36 - last edited on ‎05-19-2021 17:49 by Fitbit Moderator

Hi everyone,

 

My Charge 3 just got broken. I owned 3 Fitbit products (Charge HR, 2 & 3) in the last 5 years, which means they lasted only 1 - 2 years. Is it normal? I like Fitbit, but I am not interested in getting a new one if I need to keep buying a new one every 1 - 2 years. If you could share your experience, that would be great!

 

Thank you!

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-19-2021 17:49

‎05-19-2021 17:49

Welcome to the Fitbit Community, @Pon123.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit devices. Thanks for the information provided.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

I noticed that you've been in touch with Customer Support. If after following their instructions you continue experiencing difficulties please let them know in order to get further assistance.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎05-20-2021 10:32

In response to EdsonFitbit

‎05-20-2021 10:32

Thank you for your reply, Edson! Yes, I have contacted the customer service. I just would like to know what other people are experiencing with the Fitbit products. 

Best Answer
0 Votes