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Charge 3 is not tracking anything

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‎10-24-2020 19:38 - last edited on ‎10-25-2020 11:13 by

‎10-24-2020 19:38 - last edited on ‎10-25-2020 11:13 by

My charge 3 is not tracking anything. A software update happened on 20th October. Since then all data tracking ia empty

 

 

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‎10-25-2020 11:15

‎10-25-2020 11:15

Welcome to the Fitbit Community, @Ajaybansal.

 

I am sorry to hear your Charge 3 is not tracking anything since the latest update. I am here to help. I recommend doing the following:

 

  1. Restart the device: How do I restart my Fitbit device?
  2. Change a clock face: How do I change the clock face on my Fitbit device?
  3. Long restart:  
  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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