Charge 3 won't charge

[MyKraufv]

Hi!

My fitbit charge 3 has had a hard time charging, it’s been a mess trying to get it to charge, it wouldn’t do it no matter what I did - clean it, reboot it... my charger then broke, so I bought a new charging cable. While I was waiting for it to come in the mail my fitbit went to 0% and is now dead. I put it to charge with the new cable, but nothing so far. It’s been a few hours. I’ve tried cleaning it, which is all I can do unless it charges. I’ve tried changing the wall charger, it didn’t help. Somehow it seems like the problem is in the device, not the charger? I don’t know what to do, this is my second charge 3, the first one was faulty and had lines all ober the screen, I got this one instead when I sent it back, and it’s been working fine for about a year. A few weeks ago it started acting up, not wanting to charge. Rebooting helped for a while, so did cleaning it, but now it just wants to stay dead. What should I do? 
Also, it’s been connected to an iPhone, but now there’s obviously no connection...

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MyKraufv, welcome to the Community Forums. I'm sorry to hear that your Charge 3 won't charge anymore, I understand where your concern is coming from and how you must be feeling. Thanks for the details provided in your post, I'll be glad to help you.

I appreciate you have already tried to troubleshoot this situation and for also buying a new charger before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.