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Charge 3 is not working

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‎11-12-2021 10:42

‎11-12-2021 10:42

My charge 3 is not tracking any thing, no heartbeat or steps. Practically its not working.

 

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‎11-12-2021 12:50

‎11-12-2021 12:50

Hi @Sheery30  does it show steps on the app? You may need to set it back up if the app doesn't show steps. 

Stepping in the U.S.A. since September 2013. Android 14

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‎11-12-2021 13:01

In response to Odyssey13

‎11-12-2021 13:01

Welcome to the Fitbit Community, @Sheery30. I'm sorry to hear your Charge 3 isn't working.

 

Please follow the instructions of:  How do I set up a replacement device or add a second device to my account?

 

Thanks for your help @Odyssey13.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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