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Charge 3 is showing the wrong time

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‎12-12-2019 07:03 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

‎12-12-2019 07:03 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

My Fitbit shows the tine to be 3 minutes slow.  How do I correct this?

 

 

Moderator edit: updated subject for clarity

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‎12-13-2019 06:07

In response to SunsetRunner

‎12-13-2019 06:07

Hi there @SunsetRunner, welcome to the Community Forums. 

 

As my friend @SunsetRunner said, keep in mind that your Charge 3 may be showing an incorrect time if it hasn't synced or if it has been unpaired from your account. Note that your Fitbit grabs the time of the device you're syncing with so it can update the time throughout the day. Have you checked that your Charge 3 is still linked to your Fitbit account and your phone's Bluetooth settings?

 

Besides the steps you've done, I'd suggest to take a look at: Why won't my Fitbit device sync?

 

If the time keeps showing incorrect after syncing your Charge 3, I recommend changing your timezone to a complete different one, sync your device, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device?

 

Give this a go and let us know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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6 REPLIES 6

‎12-12-2019 11:22

‎12-12-2019 11:22

The time is automatically set when you sync with your phone or computer.

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‎12-13-2019 06:07

In response to SunsetRunner

‎12-13-2019 06:07

Hi there @SunsetRunner, welcome to the Community Forums. 

 

As my friend @SunsetRunner said, keep in mind that your Charge 3 may be showing an incorrect time if it hasn't synced or if it has been unpaired from your account. Note that your Fitbit grabs the time of the device you're syncing with so it can update the time throughout the day. Have you checked that your Charge 3 is still linked to your Fitbit account and your phone's Bluetooth settings?

 

Besides the steps you've done, I'd suggest to take a look at: Why won't my Fitbit device sync?

 

If the time keeps showing incorrect after syncing your Charge 3, I recommend changing your timezone to a complete different one, sync your device, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device?

 

Give this a go and let us know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-13-2019 11:52

In response to MarreFitbit

‎12-13-2019 11:52

Thank you. Now sorted thanks to your helpful guidance. Jan

Sent from my iPad
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‎12-13-2019 11:56

In response to SunsetRunner

‎12-13-2019 11:56

Awesome @SunsetRunner! 😉 I'm glad to hear that everything is working now. 

 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-25-2020 22:35

In response to MarreFitbit

‎01-25-2020 22:35

I have the same issue, 3 min difference.  Fitbit hasn't synced since yesterday.  So I guess I just have an expensive not so attractive watch that doesn't have the correct time.  Is Fitbit down?  I've uninstalled/reinstalled fitbit.  I've done everything from the numerous troubleshooting steps and nothing works.  I thought it would still be a watch though, no?

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‎01-25-2020 23:43

In response to elle1962

‎01-25-2020 23:43

Oh that’s a shame.  Hopefully it’s still under guarantee.  If you’ve done all those things and contacted the helpline to talk you through issues with no success then I would return the watch and request a replacement.   Good luck!!  X

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