Charge 3 is stuck in DND setting

[NPletz]

I've got a Fitbit Charge 3 that's giving me grief. I've tried numerous reboots and resets but still have this issue. This fitbit is just over a year old so it's out of warranty now..

After a reboot/reset, the clock face appears and I can swipe thru the different screens. After a short time it will get hung up on the "DND Sleep" screen and I can't get off this screen. I'll do a reboot and get the clock face back but after a short while it will revert back to the "DND Sleep" screen again..

I've called Fitbit for help and all they were able to do was run me thru the reboot/reset steps which I had already done. Their next option is to speak to their warranty department. Short of buying and replacing this Fitbit, there doesn't appear they have any other options left for me. With issues like this and not getting much help from them, I won't be good to purchase another one..

What's your opinion, recycle it or do you feel it's repairable? After spending about $160 on this Fitbit, I'd hate to just throw it away..

Moderator edit: subject for clarity/word choice 

[WilsonFitbit · Accepted solution]

Hello @NPletz. Welcome to the community forums. 

I understand how you are feeling and I appreciate the feedback provided. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I'd like to let you know that we don't have a repair center, but I managed to check your case and our Support Team seems to be reviewing your case and they will get back to you with more information shortly. If you still have additional questions or inquiries, I recommend replying back to them and they will be more than glad to continue assisting you. 

On a side note, take into consideration that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

Lastly, I also appreciate your efforts and help in trying to resolve this matter. 

See you around.