Charge 3 is stuck on error 001

[Brieq]

So my fitbit charge 3 shows an error 001 after charging. The screen online become black after pressing the side button and it wont start anymore. When put back on charge it displays 001 again after some time. How can i fix this problem please?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Brieq. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 3. 

If you haven't done so, I'd recommend performing a long restart to your Charge 3, a long restart is different than the basic restart and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I've moved your post to Other Charge Trackers board for organization purposes.

[willjoe]

Please restart your tracker and if this process doesn't work, perform a long restart by doing the following: Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button.

Regards,

Will