help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-11-2020 13:48 - last edited on ‎09-17-2020 15:30 by

‎04-11-2020 13:48 - last edited on ‎09-17-2020 15:30 by

New Charge 3 completely unresponsive 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-17-2020 12:26

‎04-17-2020 12:26

Welcome to the Forums, @Foofu.

 

I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

Now about your tracker, can you please be more specific about the issue you are experiencing? What troubleshoot have you tried so far?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎04-17-2020 12:30

In response to AlejandraFitbit

‎04-17-2020 12:30

Thanks I had to return Fitbit for exchange!

Sent from my iPhone
Best Answer
0 Votes

‎04-20-2020 05:41 - last edited on ‎10-13-2025 10:16 by Fitbit Moderator

In response to Foofu

‎04-20-2020 05:41 - last edited on ‎10-13-2025 10:16 by Fitbit Moderator

Those are great news, @Foofu.

I am glad to hear that you will be receiving a new unit. At the moment of receiving it, you can follow the steps in the article: How do I set up my Fitbit device? to set it up.

Happy stepping!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes