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Charge 3 is unresponsive

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‎08-08-2021 17:47 - last edited on ‎08-09-2021 04:00 by Fitbit Moderator

‎08-08-2021 17:47 - last edited on ‎08-09-2021 04:00 by Fitbit Moderator

My Charge 3 had a low battery. I plugged in overnight and woke up to the logo and 001 error. I tried all the usual steps, restarting etc, held the button down while plugged in until screen was black, disconnected, reconnected, saw the smiley, then nothing - just a black screen. It has disconnected itself from my phone too. I also tried cleaning it. Removing all devices from my Bluetooth then restarting my phone. Right now, the screen in still black and the device is unresponsive and unable to connect to my phone. 

Any other suggestions??

 

 

Moderator edit: subject for clarity

 

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‎08-09-2021 04:03

‎08-09-2021 04:03

Hello @JennyJoy1. It's great to see you around! 

 

Thank you very much for the information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that since the inconveniences have persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

 

Make sure to provide a brief explanation of the inconveniences and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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