Charge 3 is unresponsive

[MiaisMIA]

hello, for the past few days my charge 3 screen has not been able to turn on. I didn’t mind since I primarily use it as a fitness tracker but intended to get around to restarting it. However, yesterday the charge stopped working all together. If I tap it, nothing. If I use the side buttons, nothing. It even stopped tracking and transmitting it to my phone. Is it completely dead? The green light on the back is still on but otherwise it won’t do anything. 

[AndreaFitbit]

Welcome to the Fitbit Community, @MiaisMIA. I´m sorry to hear your Charge 3 stopped working. 

Please confirm that you have restarted your device with these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

What happens when you charge your device?

[Egdw]

Exactly the same thing happened to my Fitbit Charge 3 today. I did try exactly what you recommended but it remained completely unresponsive. I had just completed recharging it a few hours earlier and it worked well for a few hours and then nothing. Help 

[AndreaFitbit]

Welcome to our community, @Egdw. Thank you for mentioning the steps you have followed in order to make your Charge 3 work. 

Did your Charge 3 battery drain fast after recharging it? Please check: Can I extend my Fitbit device's battery life?

Keep on visiting the forums. 

[MiaisMIA]

I've tried all of that and nothing worked. If I charge it then nothing happens it doesn't even buzz or anything it's completely black.

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @MiaisMIA. 

I understand  how frustrating this could be and could you please confirm if your Charge 3 is charging?

Keep on visiting the forums. 

[willjoe]

When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds.

Regards,

Will

[Leaddog85]

Mine is doing the same thing.  It was working when I went to bed last night and is completely non responsive this morning.  I followed all the steps that have been laid out and hooked it up to the charger but didn't get the battery icon at all.  I will continue to follow this thread to see if there are any other suggestions 

[AndreaFitbit]

Welcome to the Fitbit Community, @Leaddog85. Thank you for mentioning that you have followed all the steps and I'm sorry to hear that your Charge 3 is unresponsive. 

Please try charging your tracker again by following these steps:

•  Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.

• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.

  Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

• Restart your device. For more information, see How do I restart my Fitbit device?

Let me know how it goes. 

[nikkijones177]

I have the same problem, went to bed last night and it was working. Today it's completely unresponsive.

[AndreaFitbit]

Welcome to the Fitbit Community, @nikkijones177. I'm sorry to hear your Charge 3 is completely unresponsive.

Please confirm that you have followed the steps of my previous post.

See you around.

[SunsetRunner · Accepted solution]

What finally worked for me with the same unresponsive screen was to delete the Charge 3 device from my account and reinstall it. Also shut down and restarted my phone. On a different thread someone recommended trying a factory restart.

[AndreaFitbit]

Thanks for getting back to us and sharing your advise @SunsetRunner.

These steps could help other users.

Keep on visiting the forums. 

[Holley14470]

This failed for me, as the Charge 3 fails to pair via Bluetooth. The side button on the device is dead and zero response, cradled or not.  The hard reboot located online only works IF the side button is responsive. Is there another way to completely reset the device such that my Fitbit app can connect to the device?

[AndreaFitbit]

Welcome to the Fitbit Community, @Holley14470. Thank you for mentioning the steps you have followed in order to reset your Charge 3. 

I noticed that you have gotten in touch and received assistance. 

We look forward to get you back on track. 

[Egdw]

After getting in contact directly with Fitbit, they resolved my problem by sending me a new Charge 3. They have always been very good at helping me resolve my issues and for that reason, I will continue to use their products.

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for your comments @Egdw.

We are happy that you are part of the Fitbit family!

[luzifer20]

Hello, how old is your watch? mine stop working (only the display) and they offer only 35% discount because it is 3 years old. 

Thanks!

Luciana

[luzifer20]

Did you loss your data by deleting the device form your account?

[Egdw]

No. The data remains on your account based on you email address and account password.

Sent from my iPhone