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Charge 3 isn't receiving message notifications

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‎01-19-2020 12:44 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-19-2020 12:44 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

My tracker only can receive email notifications, but I also want to receive massage notifications as well. All the sudden just stop working. And check the Fitbit app, keep on saying restart the phone, and even I did it, never works. Anyone can help?

Thank you.

 

 

Moderator edit: subject for clarity

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‎01-20-2020 04:52 - last edited on ‎07-04-2025 07:34 by Fitbit Moderator

‎01-20-2020 04:52 - last edited on ‎07-04-2025 07:34 by Fitbit Moderator

Welcome to the Community, @SherrySu.

Thanks for troubleshooting this notifications issue and for letting us know about it. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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