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Charge 3 isn't syncing properly

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‎03-24-2021 18:37 - last edited on ‎03-25-2021 04:00 by Fitbit Moderator

‎03-24-2021 18:37 - last edited on ‎03-25-2021 04:00 by Fitbit Moderator

I bought a new charge 3 and it will not connect correctly. I have tried to uninstall and reinstall the app and connect it to my phone (samsung galaxy s8 latest software update, latest version of app) all connected to wifi etc. It goes so far and I have no idea what the issue(s) is/may be. I'm glad I only spent £35 overall *this time* I hope they can sort this out as it is needed for so many things and I like the simplicity of the system. 

 

Moderator edit: subject for clarity

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‎03-25-2021 04:04

‎03-25-2021 04:04

Hello @Jmonkeyx2 Welcome to the community forums! 

 

I'm very sorry for the experience and thanks for troubleshooting this matter. If you haven't done so, I recommend following the rest of troubleshooting steps suggested in this link: Why won't my Fitbit device sync?

 

Also, take into consideration that if your phone meets the requirements listed here, the Fitbit App should work correctly on your phone. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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