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Charge 3 isn't syncing

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‎01-03-2020 21:53 - last edited on ‎09-27-2020 19:57 by Fitbit Moderator

‎01-03-2020 21:53 - last edited on ‎09-27-2020 19:57 by Fitbit Moderator

Bought a Charge 3 in May. It worked very well until December. Then display issues started (horizontal lines through display). After many reboots detailed in these forums, now the unit will not sync, is not recognized by either PC based software or Android phone app. It held such promise, but 8 months of life is not acceptable to me. Exploring other options.

Saddened

 

 

Moderator edit: subject for clarity

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‎01-05-2020 03:10

‎01-05-2020 03:10

Welcome to the Forums, @Verman.

 

I understand how are you feeling and appreciate all the efforts in trying to fix these issues. About the corrupted display, I recommend taking a look at this post and make sure you followed the instructions provided there.

 

Now about the syncing, check the help article: Why won't my Fitbit device sync? and follow the steps there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-05-2020 20:33

‎01-05-2020 20:33

Your Fitbit is still under warranty. Do a live chat with the company, follow their instructions and steps and be sure to get a case number

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