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Charge 3 isn't syncing

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‎01-22-2020 13:03 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-22-2020 13:03 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

My Charge 3 has been working fine until yesterday and the tracker is not syncing to my phone. I checked my Bluetooth and it is now able to find it.

 

 

Moderator edit: subject for clarity

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‎01-23-2020 04:00

‎01-23-2020 04:00

Welcome to the Community, @Teresasnowden.

 

Thanks for troubleshooting this syncing issue. I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-27-2020 13:43

In response to AlejandraFitbit

‎01-27-2020 13:43

I'm still having issues and it only syncs intermittently. I have tried all the steps and still cant resolve it

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