Charge 3 isn't vibrating

[npolitelli]

I've had my Charge 3 since end of September of this year. The first month or so of using it worked perfectly. Now all of a sudden the past few weeks I don't get the vibrations to remind me to move, no vibrations when I hit 10,000 steps, and I don't get the calls or texts as they're coming through anymore either.

I've read other forums and have tried restarting the device several times while connected to the charger. The smiley face comes up but no vibration with it and then nothing is fixed. I don't know what else to do, it's brand new... is it possible the piece that makes it vibrate is damaged and can be replaced? Someone at Fitbit please help 😞

Nicole

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @npolitelli.

Thanks for troubleshooting this vibration issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[npolitelli]

Ok thank you I appreciate it!

Nicole

[AlejandraFitbit]

You are welcome, @npolitelli. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 🙂

[Draxe753]

This also happened to me recently. I got my charge for my birthday in August, and now it isn't vibrating anymore.

[AlejandraFitbit]

Welcome to the Community, @Draxe753.

I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

About your Charge 3 not vibrating, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂