Charge 3 isn't working properly

[Solutions1]

Seriously though. My husband bought this for me for Christmas. Bought it in October so could return it!  NOTHING works - oh let me refrain that!  It works when it feels like it!  I really wanted it for the sleep monitoring but that’s only worked twice since I got it. Weather app and notifications work periodically. Would never buy another one of these expensive watches again. What’s the point when you drive yourself nuts trying to fix everything that doesn’t friggen work!  

Moderator edit: updated subject for clarity. 

[MarreFitbit]

Hello there @Solutions1, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

In regards to your sleep data, if you're not receiving your sleep stages, I recommend considering the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

About your notifications, please note that we’re aware that some customers may experience a compatibility issue with notifications after updating their iPhone to iOS 13. Find help here.

I hope this helps you, let me know if you need further assistance. 

[Solutions1]

I have tried all of the “helpful” tips to ma avail. I don’t have time every single day to try and fix something that clearly isn’t working properly

Thanks anyway

Sent from my iPhone

[LKB007]

My fitbit died (tech issue, not user fault), barely a week off warranty. Their "troubleshooting" involved asking me to try restarting the watch, then telling me too bad so sad, it was defective and to go buy a new watch. They really don't care about product quality or customer support. I'm buying a Garmin and couldn't be happier to leave this crappy company behind!