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Charge 3 issues after update

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‎09-30-2020 05:43 - last edited on ‎10-08-2020 08:04 by Fitbit Moderator

‎09-30-2020 05:43 - last edited on ‎10-08-2020 08:04 by Fitbit Moderator

After I updated my Fitbit it doesn’t track my steps, heartbeat, or anything. Anyone have any ideas on how to fix? 

 

 

Moderator Edit: Clarified subject

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‎10-08-2020 08:08 - last edited on ‎11-05-2025 08:55 by Fitbit Moderator

‎10-08-2020 08:08 - last edited on ‎11-05-2025 08:55 by Fitbit Moderator

@SamanthaRM I hope you're doing well!

Let me help you with your Charge 3 not tracking any of our information. Lets start with a restart as this isn't the expected behavior. You can restart your tracker by doing the following:

On Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker from your wrist. Open the Settings app and tap About > Reboot Device.

If your Charge series tracker is unresponsive: .

  • Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  • Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  • Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  • Press and hold the button to restart your tracker:
    • Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  • Disconnect your tracker from the charging cable.

Let me know how it goes.

Alvaro | Community Moderator

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