Charge 3 issues

[Kstanding22]

Charge three wont sync, blank screen and continues to vibrate... Only 5 months old. I have read everything and tried everything suggested but now luck. I purchased from amazon is there a warranty for the defective product? A lot of money spent to have to throw it away.... EXTREMELY PISSED!

Moderator edit: updated subject for clarity

[LZeeW]

Hello @Kstanding22 and a warm welcome.  You don't give your location, but I will give you information for the US, my location.  There is a difference between buying from Amazon (Ships from and is sold by Amazon) and buying from a third party vendor who sells on Amazon (Sold by BlahBlah and Fulfilled by Amazon).

Amazon is an Authorized Retailer.  If your Charge 3 was sold by Amazon, then it is under warranty.  Contact Support for help.

I see that this is your second post about your Charge 3.  It sounds defective.

[MarreFitbit]

Hello there @Kstanding22, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your efforts in troubleshooting the issues with your Charge 3.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Said that, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Thanks for your recommendation and for the information you provided @LZeeW.

Let me know if there's anything else I may do to help you in the meantime. 

[Kstanding22]

Thank you for your response @LZeeW ! I am in Canada... I will give Amazon a try and see if they can help me!

[LZeeW]

@Kstanding22    I see that @MarreFitbit has set up a case for you with Support.  Watch your email.

[Kstanding22]

Thank you! I hope the problem can be resolved.