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Charge 3 issues

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‎10-07-2020 06:30 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-07-2020 06:30 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

I have been having issues for WEEKS with my charge 3. It has not been syncing, it has the wrong time, it does not change when on the charger, it is now buzzing non-stop With a blank screen, prior to that it had the fitbit dot symbol and a “1” on the screen. I have restarted my fit bit several times. I have gone through all the troubleshooting on the forum regarding this same issue and I even had an update. Nothing is working and I am super frustrated as I have constant issues with my charge 

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‎10-08-2020 17:31

‎10-08-2020 17:31

Hi @LaceyLizz12, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Charge 3. I am sorry that you are going through this situation, I understand how you are feeling and appreciate your troubleshooting efforts. I am glad to help. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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