Charge 3 issues

[Natalija_371]

Hello,

i am experiencing following issues with my Charge 3:

- black lines across the screen;

- tracks only simplified sleep details;

- wrongly tracks active minutes and calories.

I tried reset and also changed Clock face, but it didn’t help.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Natalija_371.

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Charge 3. Thank you for your troubleshooting efforts, I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.