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Charge 3 screen distorted

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‎10-29-2020 10:10 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

‎10-29-2020 10:10 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

My fitbit charge 3 screen became all distorted with white pixels floating all over the screen, did the long restart and now the screen is just completely black but it still buzzes when I press the side button. Any other suggestions for this issue?

 

 

Moderator Edit: Formatting

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‎10-29-2020 11:10 - last edited on ‎01-24-2025 05:31 by Fitbit Moderator

‎10-29-2020 11:10 - last edited on ‎01-24-2025 05:31 by Fitbit Moderator

@pbrew Welcome to the Community. 

Let me help you with your Charge 3 screen being distorted and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team but it seems was wasn't directed to the correct department so I have created one for you. You will get a response from our Support team.

Let me know how it goes.

Alvaro | Community Moderator

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