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Charge 3 horizontal lines

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‎10-29-2020 03:28 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

‎10-29-2020 03:28 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

After my charge 3 screen went blank back in May this year, it was quickly replaced. Unfortunately I now have multiple horizontal lines across the screen and have tried all the suggested fixes but to no avail. Very disappointed as during this current covid crisis its keeping me motivated and focused. I don't want to end up with a totally black screen again. Please help. 

 

 

Moderator Edit: Clarified subject

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‎10-29-2020 10:41 - last edited on ‎01-24-2025 05:31 by Fitbit Moderator

‎10-29-2020 10:41 - last edited on ‎01-24-2025 05:31 by Fitbit Moderator

@A1ybu Thanks for joining us!

Sorry to hear that your Charge 3 screen isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-29-2020 10:50

In response to AlvaroFitbit

‎10-29-2020 10:50

My wife's Charge 3 has developed the missing horizontal lines on the display too. Not the first time either. The one she's using is the 5th replacement due to similar issues in the last 22 months. She says she couldn't care less any more.

On the other hand, we have a 2 year warranty so I might just pursue it for yet another replacement.

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