Charge 3 issues

[GreeniePHX]

First of all, I love Fitbit, mostly. I HATE the idiots who decided to NOT have a reasonable way to fix the stupid issues with the tracker.How about a BUTTON instead of a little fingernail slot?? The latest STUPID issue is it won't display when I turn my wrist. So as a relatively reasonable person I go to "fitbit help" from the app. Unfortunately, it says I "don't have" access to that page! Why is there not a plain old ordinary HELP FUNCTION?? As I said, I love Fitbit. I HATE their "developers". Pathetic!

Moderator Edit: Clarified subject

[JohnnyRow]

In order to help you, I need to verify which model you are talking about.  Do you really have the Charge HR as you said?  I don't think it has anything like a "fingernail slot", or even anything that functions like a button.

[GreeniePHX]

Thanks. But that's my point! Why is it soooooo9 difficult to have a help page?, FAQs?

I have a Charge 3 HR.

The CURRENT problems are:

...All of a sudden, it won't display when I turn my wrist .

... All of a sudden, didnt get text notifications. I finally (somehow) got that to work. Now I get notifications for emails ALL NIGHT!!!

...All of a sudden, it won't display when I turn my wrist. 

Why can't Fitbit have a NORMAL Menu? FAQs?

[GreeniePHX]

• As I clearly wrote in my reply CHARGE 3 HR! It has a little slot on the left side. 

[AnaFitbit]

@JohnnyRow thanks for stopping by to help. Hi @GreeniePHX, welcome to the Community Forums. 

@GreeniePHX thanks for the details shared on your post and for your feedback. To better assist you, please check if the quick view option is on, you can do it by holding the left side "button" a few seconds; look for 'Screen Wake"; it should be on. If so, please restart your Charge 3 by following the steps on this link How do I restart my Fitbit device?

I'll be around.

[GreeniePHX]

Thank you. As I previously said, I (generally) love Fitbit. I'm very frustrated with their lack of clear instructions/FAQs. I really, really wish they had a normal button, help screen, etc. I see the same issues/questions/problems over and over but Fitbit seems to refuse to have a product and app that are user friendly like virtually every other app. It's amazing that they allow such a great product to be compromised with awful support. No insult intended to you and your colleagues but it's just weird!Again, thanks!Sent from Samsung Galaxy smartphone.

[AnaFitbit]

@GreeniePHX it's great to see you again. 

I'm sorry to know how you feel about this, I understand where your frustration comes from. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. I suggest giving us your ideas and suggestions about the app and the help site through our Ideas board.

If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments.

See you around.