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Charge 3 just says 001

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‎07-05-2021 11:57 - last edited on ‎07-05-2021 13:44 by Fitbit Moderator

‎07-05-2021 11:57 - last edited on ‎07-05-2021 13:44 by Fitbit Moderator

my fit bit charge 3 its not starting up, it just  says 001 , its a code error, i have tried a lot of ways to restart it but it still the same, 

 

please help

 

Moderator Edit: Clarified subject and updated label

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4 REPLIES 4

‎07-05-2021 12:02

‎07-05-2021 12:02

@JuankDiaz 

 

Try the solution posted here. 

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎07-05-2021 13:51

In response to gdio53

‎07-05-2021 13:51

Hi @JuankDiaz. Welcome to the Community. @gdio53 Thanks for stopping by to help our member.

 

@JuankDiaz I've moved your post to the Other Charge Trackers board so you can receive more related responses about this situation. Thanks for the details and for restarting your Charge 3 prior to posting. If you've not done so, I'd recommend trying the suggestion shared by @gdio53 to see how your tracker responds. If by any chance the issue persists, please get in touch with our Support team so they can evaluate your options and bring you back on track. Click here to get connected with them, and make sure to share all the steps you've tried so far.

 

Have a good day.

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‎07-10-2021 11:36

In response to gdio53

‎07-10-2021 11:36

hii, i have tried that, but its not working :S 

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‎07-11-2021 13:01

In response to JuankDiaz

‎07-11-2021 13:01

@JuankDiaz It's good to see you here in the forums.

 

Thanks for your efforts while troubleshooting your Charge 3. I'm sorry the issue persists and let me recommend contacting our Support team so they can provide you with further assistance about this matter. As mentioned above, you can use this link to get connected with them via chat or phone. Please make sure to share the steps you've tried so they can evaluate what else can be done to bring you back on track.

 

See you around.

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