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Charge 3 keeps vibrating

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‎06-23-2021 03:35

‎06-23-2021 03:35

My charge 3 keeps vibrating and flickering between the clock face and the menu with Sleep and DND on it. I can’t do anything, it doesn’t respond when I touch the screen. It does this until it goes out of battery and charging doesn’t help. It continues to vibrate while charging. I tried the 15 second method and this also didn’t work. I also tried the trick where you click the charging claws 5 times to restart and this didn’t work. Any suggestions? The vibrating is really annoying, I can’t even have it in the same room as me if it is still turned on.

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‎06-23-2021 04:04

‎06-23-2021 04:04

Hello @Ainec21. Welcome to the community forums. 

 

I'm sorry for the experience and thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. Since the issue has persisted, I recommend contacting our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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