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Distance tracked by the Charge 3 hasn't been syncing

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‎06-22-2021 17:53 - last edited on ‎06-23-2021 04:22 by Fitbit Moderator

‎06-22-2021 17:53 - last edited on ‎06-23-2021 04:22 by Fitbit Moderator

Dashboard reports steps up to date, but distance has not been posted for over 2 weeks.

 

 

 

 

Moderator edit: subject for clarity

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‎06-23-2021 04:31

‎06-23-2021 04:31

Hello @stevie3214. Welcome to the community forums! 

 

Thank you for the detailed information. At this time, I'd recommend making sure that your Charge 3 is properly syncing. If not, please try these troubleshooting steps here: Why won't my Fitbit device sync?

 

In addition, I recommend removing the distance tile from the Fitbit App by doing the following steps: 

 

  • On the Today tab, tap Edit.
  • Tap the X icon on the stat you want to remove. If you would like to add it back, swipe down and find the stat you want to add > tap Add.
  • Tap Done.

For more information, please check: How do I use the Fitbit app?

 

If that doesn't help, please log out and back into the Fitbit App or force quit restart the Fitbit App. Note that this process can vary depending on the model of your mobile device. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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