Charge 3 lines across screen

[Darthbt]

Has anyone else had there charge 3 suddenly develop multiple lines running through the top half of there screen. Ive tried multiple time to restart the device but nothing works and I cannot get the live chat to work to speak to anyone.

[567468532]

Same happened to me, as far i was able to see there was water inside the watch (if you check down side of watch where sensors are) which created those lines vertical and horozintal on the screen.
It supposed to be watter resistant but... as it looks it's not water resistant after 6months at all!

I also didn't have any luck to get watch on service since i found no way to contact support.... big downside to this firm i don't like it since i throw money for this smart watch away and can't get a way to contact support

[Darthbt]

Ahh cheers shame won't get another fitbit product now never used it in anyway water would get into it aswell mines just has the horizontal lines across the screen. Guess I'll just get a generic one if I ever buy one again.

[Hedgehoglady]

yes, .y mine did that and its less than a year old. I did mange to get hold of them and they sent out a replacement which was faulty. They then sent me another one that I got yesterday and that is faulty too!

[567468532]

How did you manage to contact them? I didn't found no option here where i live when i went to shop where i bought it they said i need to get help through this site since shop can't offer any help

anyway my warranty has already expired but it could help others that have same problem

[Hedgehoglady]

Hi I logged onto my fitbit account and contacted them from there, there is a contact us buttton. I also contacted them via twitter.

[WilsonFitbit]

Hello everyone. 

I'm very sorry for the experience and thank you for taking the time to share your feedback and experience! As suggested in this thread, if restarting doesn't work, the best way to get help is to contact our Support Team. 

If you have difficulty to contact them, make sure that your Fitbit account is on the correct location. You can also click here to get the options to contact our Support Team. Please note that you can do this through chat or over the phone and in the link you can change the location that best suits you. If you still have inconveniences to get in contact with support, please let me know. 

I look forward to your response. 

[Darthbt]

Its impossible to contact your team since you disabled email support.

Try to use live chat takes me through all the options then where it says talk to someone click it it just loops me back to the start of the process this company's support is a joke at this point im just going to return it to amazon for a refund because I cannot get anywhere with trying to get help from the company.

Moderator Edit: Merged posts

[WilsonFitbit]

@Darthbt, thanks for your reply! 

I apologize for any inconvenience! I've managed to create a support case for you. Take into consideration that due to recent events affecting our operations, they can take a bit long to contact you but please keep an eye on your inbox.

Have a great day!