Charge 3 lines across the screen

[karendingy]

Charge 3 has developed a line across the display screen this week.  This is a replacement as it happened with my previous one which was bought last December, replacement came in July.  Will they replace again? My worry is it will keep happening. 

Moderator edit: updated subject for clarity

[Heather-S · Accepted solution]

@karendingy Sorry to hear this happened to you a second time.  It's a hardware issue and you'll need to contact Customer Support for resolution.  Best of luck!

[EAlmond]

I have the same issue!

[Heather-S]

@EAlmond You need to call Customer Support.  Best of luck!

[EAlmond]

Hello!

I reported this to customer service. They will take care of it. Thank you!

[karendingy]

Thanks for your advice. I have just been chatting with support and they are indeed replacing it for me again. 

[karendingy]

they have agreed to replace mine again as it is still under warranty.  Might be worth a try yourself. 

[karendingy]

Replacement ordered, thank you. 

[CinnGin]

I have same issue. Please let me know what I.can do.

[karendingy]

Hi, I went on a live chat with customer support and they got me to send a photo of the screen and then they arranged to send me a new one because it was still under warranty.  

[CinnGin]

Thank you!!!!!!