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Charge 3 lines on display

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‎11-06-2020 06:26 - last edited on ‎11-06-2020 18:32 by Fitbit Moderator

‎11-06-2020 06:26 - last edited on ‎11-06-2020 18:32 by Fitbit Moderator

My Charge 3 has developed a faulty screen with faded white lines. Following advice on the Fitbit forums I have changed the clock face, performed both a  reboot and long restart several times to no avail. Is there anything else I can try?

 

Moderator Edit: Clarified subject

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‎11-06-2020 18:32

‎11-06-2020 18:32

Hi @EmilyRowland, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps prior to posting, certainly, your Charge 3 device isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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