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Charge 3 lines on display

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‎11-09-2020 07:32 - last edited on ‎11-09-2020 17:27 by Fitbit Moderator

‎11-09-2020 07:32 - last edited on ‎11-09-2020 17:27 by Fitbit Moderator

So I have had and used my charge 3 for about 10 months now, however I am down to about 10 lines working on the watch. I had read by many to restart by holding the button down for 8 seconds while in the charger. Evey time I have done this I have lost another line. What is the fix for this? What warranty came with a Charge 3? I really want to stick with the Fitbit because I overall like it. Please help or send me a new one. 

 

Moderator Edit: Clarified subject

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‎11-09-2020 17:27

‎11-09-2020 17:27

Hello @JenniferH77 thanks for your post, welcome to the Community Forums.

 

I appreciate all the details that were shared and for trying some troubleshooting steps before posting over here, certainly, your Charge 3 display isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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