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Charge 3 lines on the screen

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‎01-09-2020 07:14 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-09-2020 07:14 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

My Charge 3 started developing thin lines about a month ago. I’ve tried all the resets and the lines don’t go away. Today the screen background is grey instead of black, additional larger lines have formed and I can barely get the side to side function to work. Again, the resets haven’t helped. 

 

Moderator edit: updated subject for clarity

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‎01-09-2020 11:20

‎01-09-2020 11:20

Contact Customer Support.

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‎01-09-2020 11:20

‎01-09-2020 11:20

Contact Customer Support.

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‎01-09-2020 13:38

In response to SunsetRunner

‎01-09-2020 13:38

Hello there @sss8981, welcome to the Community Forums. Thank you so much for restarting your Charge 3 prior to contacting us. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please don't hesitate to contact them back as soon as you're ready to continue with the troubleshooting steps. 

 

Thanks for your suggestion @SunsetRunner.

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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