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Charge 3 looks dead

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‎04-26-2020 08:25 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-26-2020 08:25 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

Hello,

We have two Charge 3 devices. I use mine all the time while my wife took a break from hers for about 4 months. Today she decided to start using it again. Obviously the battery had died out so I took it and decided to charge. The device was connected properly however didnt seem to be charging. I left it there for over 4 hours but no luck. I connected my device just in case and I can confirm that my device charges properly so there is no issue with the cable. I also decided to clean the connectors of my wife's device in case they had collected some dust. When I attach the device to the charger, once I find the right position the device does vibrate. Also if I press and hold the side button it also vibrates constantly but thats about it, everything else is blanked. Any idea how to bring the device back to life? Thank you

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4 REPLIES 4

‎05-18-2020 06:22

‎05-18-2020 06:22

Hello,

Any updates on this one please? Device is still dead although I have charged it for over 3 days. The charger is not fault because is the same cable I use to charge another fitbit charge 3 unit. Can someone provide some support please?

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‎07-15-2020 03:01

In response to Andys5

‎07-15-2020 03:01

I am facing the exact issue with my Fitbit charge 3. Is there any solution to fix this? Kindly help.

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‎07-15-2020 05:01

‎07-15-2020 05:01

Any advice would be greatly appreciated!!  My device screen is black, yet it vibrates when charged and/or pressing the button on left side.

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‎07-15-2020 07:48

In response to Kimathibodeaux

‎07-15-2020 07:48

@Kimathibodeaux , I faced the similar issue. I tried charging the tracker for a couple of days continuously. yet tracker vibrates only during button press only when connected with the charging cable. I think the battery is dead and replacing the battery is the only solution. But let us wait for a response from Fitbit. It is an expensive purchase and needs a solution to such issues.

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