Charge 3 loses Bluetooth pairing

[Dimmel83]

My Charge 3 pairs successfully but then loses pairing with my iPhone 11.  Happens 2-3 times per day.  Message from Fitbit app says go to settings and forget device. Tried restarting my Fitbit.  Problem persists. 

[gdfoley]

• Exactly same thing, won’t sync at all.. happened on 14th, tried deleting from app and now cant get watch back on 😡

[auntjudye]

It started with my Heart Rate tracking not working, went through all the steps to remove the application, reboot, reinstall the application and now the Charge 3 will not pair with my bluetooth.  It just spins and times out.  Help.   Just need the process to get it back up and running, frustrated

[gdfoley]

Fit bit sent me a reboot hint and worked straight away.. Put on charger and hold down side button for 10 seconds i think it was. It restarts watch ..

[Seaford]

The same thing is happening to me I have an iPhone 11 it keeps loosing pairing not getting sleep Report I pair just as I go to bed it’s disconnected in the morning very frustrating. Also not picking up exercise it’s what I bought it for it’s a dud

[SunsetRunner]

Mine too, this is a new problem, just this past week. I have rebooted the charge 3 a couple times. I have re-paired with my iPhone just now after it lost Bluetooth connection with my iPad five times today. Very frustrating!

[ash24ann]

I have been having this issue for a while too. Started with not recording my sleeping, then stopped syncing and wouldn't hold any data when I did manage to get it to sync. Then it stopped syncing all together. Tried uninstalling and reinstalling the app, rebooting the watch, charging it, data. This is with an android phone. 
Now the strap has broken too (I only purchased this product in September last year, so I am pretty disappointed tbh as at this point it feels like I spent a lot of money on this) so I'm pretty over it.

Moderator edit: word choice/format

[WilsonFitbit]

Hello everyone. @SunsetRunner It's great to see you around. @ash24ann Welcome to the community forums.

I'm very sorry to hear about your experiences and thank you for the detailed information and for the troubleshooting steps you've followed prior to posting.

@SunsetRunner For the syncing inconvenience, please make sure that you have followed all of the suggested troubleshooting steps in this help article: Why won't my Fitbit device sync?

@ash24ann I was able to see that you have reached out to our Support Team for the inconveniences you mentioned and they have provided information and assistance. Since you have received assistance from them, I recommend updating your case if you still have additional questions or if you need further assistance. 

See you around. 

[SunsetRunner]

Hi, yes I followed all the suggested troubleshooting steps. I am now paired to my iPhone and it seems to be okay. I originally had it paired to my iPhone, and it lost pairing and refused to pair despite my doing the forget this device, rebooting my charge, etc. I paired it for a day with my iPad but it kept losing the connection. After shutting down my iPad, iPhone and then rebooting my Charge 3, it connected again to my iPhone. So far, so good!

[WilsonFitbit]

@SunsetRunner Thanks for the information and for your help in resolving this! 

I'm glad to hear that the inconvenience is now sorted. In regards with the setup or syncing process, please make sure that other devices aren't nearby. If other devices are nearby, you can also turn off Bluetooth on it. This is in order to avoid any interference. 

See you around. 

[Crusermac51]

I said it "Affects Me Too" back in September 2020 and nothing has changed no matter what I do.  Don't want to buy any of the new models.  Love my Charge 3, but hate to buy a new Charge 3 to see if it would eradicate this problem?  Seems crazy it cannot be fixed, very annoying!! 

[WilsonFitbit]

Hello @Crusermac51. Welcome to the community forums. 

I'm sorry for the inconvenience and I'm glad to hear that you love your Charge 3. I'd like to let you know that if the inconvenience has persisted after following all the suggested troubleshooting steps, it's worthy to contact our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

Please make sure to explain the situation and mention the troubleshooting steps you've followed, this way they can assist you from there and see if there is a resolution for your Charge 3. 

See you around.

[Rosmac]

I do this every time I charge my fitbit and it doesn't work for me 

[WilsonFitbit]

Hello @Rosmac. Welcome to the community forums. 

Thank you for trying the steps after charging your Fitbit. Since you have followed the steps mentioned here, I also recommend contacting our Support Team for further assistance. 

See you around.