Charge 3 loses time and isn't syncing

[jamasch]

My Charge 3 is a year and a half. It is loosing time, and won't sync with my Samsung Galaxy phone. I have uninstalled and reinstalled the app. I have rebooted. I have watched videos to try to fix this problem. Nothing seems to work. Can this be repaired?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @jamasch.

I am sorry to hear your Charge 3 is losing time and won't sync with your Samsung Galaxy phone. Thanks for trying to resolve this and I am here to help. Time on your watch should be corrected when you sync it. I recommend following our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? 

If your device is still showing the incorrect time after syncing, please try the additional troubleshooting steps here. 

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Ivan0]

Hi @LiliyaFitbit and @jamasch 

Hope my finding would help you

I have the similar issue.

The Charge 3 stopped syncing after 25/07 and started loosing time over night.

To make it synced I need either:

1. Push my heart rate 10+ above rest rate for 5-10 mins (walking usually works) - it starts syncing until rate drops down.

2. Take it off my wrist for 2-3 mins - it will start syncing but as soon as pulse detected -it stops immediately to sync.

So I suspect something in logic stops Charge and App (android) syncing when heart rate near rest - it decides it is sleep time and no disturb required 

Loosing time - previously when I have had issue with phone (5 days no sync) time was not lost even for one second... but from 25/07 - loosing 20-25 mins overnight...

Hope that helps.

[jamasch]

This is no help at all. My Charge3 will not pair with my phone and is still
losing time. This is very frustrating. I need help getting it to work.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ivan0. Thank you for your reply, @jamasch.

@jamasch I am sorry to hear you continue experiencing difficulties, I totally understand how you are feeling. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

@Ivan0 Thank you for joining the thread and sharing your workarounds to the similar issue you're experiencing and helpful tips. I appreciate your feedback and efforts to help other users. Our team is always working on our products and services, and your comments are always welcome. If your device is losing time overnight, I would like to confirm if you've tried our troubleshooting instructions in this help article: Why won't my Fitbit device sync? 

Looking forward to hearing back from you.

[jamasch]

I can't pair my fitbit. Time still not right. I have tried everything you
told me to do. So frustrating.

[jamasch]

Now my bluetooth doesn't see my charge 3.

[Ivan0]

hi @LiliyaFitbit 

Thank you for pointing to article.

Yes, I have followed steps provided few times and have already alternated next:

1. Latest Fitbit apps is a bit not stable and I have downgraded Apps version to 3.4.2 (20213455) - it works longer as soon as connection established also has All-Day Sync and Always connected options available.

2. performed "hardware" fitbit reboot (long press when charger is connected)

Based on my case Fitbit was working fine till 25/07, to be correct I have noticed 25/07 due to alarm was late and I have missed appointment. Previous Sat 18/07 I have had no issue, so the trouble became between 19/07 and 25/07.

I have had no any "infrastructure" change - ie same phones, same BT devices around, same battery charging and so on.

As I have mentioned before I found strong correlation between pulse registration and synchronisation.

no pulse - no issues with sync and not loosing time (even not synced)

as soon as pulse 10+ above rest rate (today it is 63 so I need to keep it above 74 to get FC3 synced IF I want it synced while on wrist.

PS

FitBit Firmware version 28.20001.63.5 

[Ivan0]

Hi @LiliyaFitbit 

The continue and end of saga...

I went to shop from I get my Fitbit Charge 3 and they replaced it with Charge 4 with a little additional cost.

But Charge 4 does not works with Android 6 (My HTC U Play does not support higher...), so next day I returned Charge 4 back and got refund. 

So, no more Fitbit for me. 

May be will check second market for other FC3 if any available.

Or consider other devices...

[LiliyaFitbit]

Hi @Ivan0 @jamasch, thank you for your replies.

@jamasch I am sorry to hear you are going through this situation. I could see that our Support team got in touch with you, please keep working with them as they are going to take care of you. 

@Ivan0 I appreciate the update. I am sorry to hear that Charge 4 is not compatible with your phone. Thank you for sharing your experience and feedback. Your feedback and comments are appreciated, we're always striving to improve our products and services. I hope you could give Fitbit another opportunity in the future. 

Let me know if you have any questions.