Charge 3 blank screen

[Lornao]

Had my charge 3 for over a year. Display on screen started erratically moving from right to left now s completely blank. It’s fully charged however I’ve tried the workaround of putting on charger & pressing button on left for 8 seconds. It vibrates during this but nothing else happens. Changed clock face in app, still nothing. It is still active and tracking just a blank screen. I see this seems to be a common problem. Any other advice would be appreciated 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lornao.

I am sorry to hear your Charge 3 screen is blank. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

Meanwhile, you can try doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

I'll be around if you have any questions.