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FitBit Charge 3 stopped working after 2 weeks

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‎07-29-2020 08:25 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-29-2020 08:25 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

Charge 3 vibrated until screen went blank, no green light, and now it is hot to the touch. I have had it for a week. I have tried all the troubleshooting that is recommended but still nothing. Please submit a case so that this can be fixed. Thank you! 

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2 REPLIES 2

‎07-29-2020 08:33

‎07-29-2020 08:33

This is a user forum. You need to contact support for a warranty claim.

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‎07-29-2020 08:47

In response to SunsetRunner

‎07-29-2020 08:47

Thanks for the reply. A lot of people on this “user forum” are having the same issue, so this is the first place I checked. Have a great day! 

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