Charge 3 losing time

[Benfel]

My charge 3 loses time within hours of syncing, it happens every day and it is really hard to sync, takes ages to do it.

Moderator edit: format. 

[SunsetRunner]

Hello @Benfel 

I would certainly try restarting your Fitbit Charge 3. You will not lose any data performing a restart. Look here to see how it’s properly done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

😃 Let me know if this answered your question and resolved the problem 

[Benfel]

Yes I did this, didn't really work, but it eventually synced, but within a
few hours it starts losing time again.

[SunsetRunner]

Hello @Benfel 

Can you please check your time zone settings? Open your Fitbit app, tap your profile picture then scroll down to and tap App Settings. Now tap Time Zone. Is your Time Zone set to automatic? If not please enable it. If it is enabled try disabling it, sync your Fitbit Tracker then enable it again and again sync your tracker. Now tap the back button then tap Location. Is your location set correctly? If not please correct it. Now sync your Fitbit Charge 3 in accept any changes you might have made. Also, on another note…try changing your clock face and see if that helps. 
😃 Keep me posted on how is goes

[SunsetRunner]

Just checking on you @Benfel to see if you suggested troubleshooting tips worked. If not try changing the clock face and see if that resolved it. 
😉 please check in for an update 

[Benfel]

Thanks, tried all that but nothing seemed to work, I'm beginning to think
my Fitbit is faulty, within 24 minutes of it being synced it had lost 10
mins, it has worked perfectly ok for ages but now no good unfortunately!
But thanks anyway😀

[AndreaFitbit]

Welcome to the Fitbit Community, @Benfel. Thank you for following advised troubleshooting steps in order to correct your Charge 3 time.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thanks for your advise @SunsetRunner.

Keep on visiting the forums.