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Charge 3 screen too dim

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‎05-27-2022 08:17

‎05-27-2022 08:17

I am another one of the hundreds that have posted regarding the charge 3 screen dimming issue.  Please don't repost me to the other thread, I've already read it and done those steps.

 

How can I turn this device in for a partial credit on a new one?    There are obviously issues with this device but FitBit has been silent on acknowledging a systemic issue on a watch that I have only had for 2 years.  

 

Part of sustainability is having a plan for the end of life of your products and a  consumer friendly product replacement cycle that acknowledges the loyalty of the customer but also keep the device out of the landfill.

 

My 2 cents.

Bob

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‎05-27-2022 08:23

‎05-27-2022 08:23

Hi @bobmorning  you'd need to get with support to see what your options are, but this is something we can't help you with on the community forums. There are no trade-in on these devices. I've asked a Fitbit Moderator to stop by to address this with you.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-31-2022 11:05 - edited ‎05-31-2022 11:06

In response to Odyssey13

‎05-31-2022 11:05 - edited ‎05-31-2022 11:06

Welcome to the Fitbit Community, @bobmorning. I'm sorry to hear about your Charge 3 experience and thank you for mentioning that you have followed advised troubleshooting steps. 

 

We appreciate your feedback and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Thank you for the heads up @Odyssey13.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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